1. Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Nothing on this page replaces or limits these rights or any other right you have under the law. If something has gone wrong with Atuny, you can ask us for a remedy under the Australian Consumer Law, or under the consumer law of your own country.
2. If a citation looks wrong
Every preparation pack cites the law it relies on, and each citation is checked against the source text. If a check does not complete, the pack says so. Checks can still miss things. If a citation in your pack does not exist, does not say what the pack says it says, or was not in force when the pack was prepared, open the pack in your account and use the Report a citation button, or email hello@atuny.com with the pack's title or date and the citation.
We will check it against the source text and reply within 5 business days. If the pack was not prepared with due care and skill, you have the remedies in section 1, including a refund where the failure is major.
3. If a pack is not delivered
If you pay for a pack and it is not delivered to your account, tell us from the pack page or by email to hello@atuny.com, with the email address on your account and the date you paid. We will either finish the pack or refund you in full, as you choose, within 5 business days of hearing from you.
4. Other refunds
Charged twice or by mistake
If you were charged twice, or charged for something you did not buy, email us and we will refund the incorrect charge.
Atuny Monthly
You can cancel Atuny Monthly online at any time from your account page. You keep access until the end of the month you have paid for, and you will not be charged again. We do not refund part-months when you cancel by choice, except where the law requires it. We do refund the unused part of your month if we close your account, or if you cancel because we changed these terms, the Monthly price or what Monthly includes, as our terms of use explain.
Short answers and chat
Short answers are free, so there is nothing to refund. Chat is part of Atuny Monthly. Your rights under section 1 still apply to both.
5. New Zealand and elsewhere
If you are a consumer in New Zealand, the Consumer Guarantees Act 1993 applies, including the guarantees that services will be carried out with reasonable care and skill and will be reasonably fit for a purpose you make known to us. Nothing in this policy limits your rights under that Act.
If you live anywhere else, you keep any consumer protections the law of your country gives you that cannot be taken away, and nothing in this policy limits them. Atuny is not offered in the United Kingdom, the Isle of Man, Jersey or Guernsey.
6. Questions and complaints
If you are not happy with how we handled a request, reply to our decision or email hello@atuny.com. You can also contact Consumer and Business Services in South Australia, your local fair trading agency or the ACCC at any time.
If you have a problem with a payment, it is usually fastest to contact us first. That is a suggestion, not a condition: it does not limit your right to ask your bank to reverse a payment.
See also our terms of use and privacy policy.